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Impact Apparel Policy

When you approve your invoice you are agreeing that you have read and understand Impact Apparel policy.

Product and Decoration Guarantee

All products we sell are new and not recondition or seconds. If the merchandise is a manufactures defect we will work directly with them to resolve the issue. We guarantee our work of decoration and if any defects are due to us we will replace the item no questions asked.

It is the customer's responsibility to inspect the merchandise when they are received. All claims such as defects, shortages etc must be reported within 72 hours of receipt of the merchandise. Any claims after 72 hours will not be accepted.

Before any merchandise can be returned we must issue you a RA (Return Authorization) number. No merchandise will be accepted back without a RA number.

Payment Method

We accept Visa, MasterCard, American Express, Discover and Electronic Funds Transfer (EFT) as an electronic check. We also accept business and personal checks.

Your payment is process after you have approved your invoice and we have ordered your merchandise. If sending payment with a check by mail. Once we receive the check and verification of the check is good your items will be ordered and ready for decoration. The items will be decorated after your check has cleared and the funds have been added to our account. If you need to pay with a check we suggest to use the echeck. For any questions on echecks please contact us.

Returned Checks

Returned Check fee for Insufficient Funds (NFS) : $25.00.

Improper Charge Back Fee

Customers issuing a no cause/reason charge back after they have received their merchandise will be billed any fees incurred by Impact Apparel as well as a $50.00 charge back fee. We must protect ourselves from this new type of crime/negligence. As or merchandise and decoration guarantee states. If the merchandise is a manufactures defect we will work directly with them to resolve the issue. We guarantee our work of decoration and if any defects are due to us we will replace the item no questions asked. With our guarantee there is no need for the negligence charge back.

Email and Spam Filters

We are not held responsible for any emails not received due to SPAM filters installed by our customers or their ISP (Internet Service Provider).

Product Availability

Merchandise is subject to change or discontinue without notice. All information provided on Impact Apparel is deemed reliable, but without any warranty.

We are not responsible for a manufacturer's inability to supply us merchandise or if they update their product to different specifications than what is on our website. Any changes you are notified and must approve the change.

Fabric Colors

Since every monitor can be adjusted for a personal preference and colors can appear different base on your monitor setting colors may appear slightly different than they are when ordered. Every effort is made to insure that the pictured colors are as close to the product colors on our website.

Return Policy

• Absolutely no returns on decorated, worn or washed merchandise.
• Merchandise ordered in the wrong size or color cannot be return once it is decorated unless it is a manufacturer or decoration defect.
• Closeout or discontinued merchandise are final sales and may not be returned.
• Impact Apparel is not held responsible for merchandise which are lost or damaged by the shipping carrier.

Decorations Charges

The price on the website includes embroidery and set up for one logo decorated in one location when ordering 12 or more pieces up to 10,000 stitches. After your logo is created and the stitch count is more than 10,000 stitches there are additional charges that will be added to complete your order.

• For every additional 1000 stitches the additional run charge is $.50 per 1000. If you logo is more than 20,000 stitches then the additional 1000 stitches is $.25 per 1000 stitches.
• For every additional 1000 stitches the additional set up charge is $10.00 per 1000.

Example: A logo with 12, 900 stitches would have and additional $1.50 add for the run charge per item and a one time additional set up of $30.00 added to the invoice. When we email the sew out for approval we include a production sheet showing the stitch count and size of the logo.

Sample Return Policy

• Sample are drop shipped from the warehouse to your requested shipping address.
• Samples are purchased at the first column price and shipping is included in this price.
• Samples are purchased for review of material, color and size and a future purchase.
• Samples are returnable only to be decorated with your purchase of the larger order. Before you return the sample to be decorated we will need to provide you a shipping address.

Shipping Terms

Shipping is 5.5% of the order (less than tax) shipped ground inside the United States. If your order is over $10,000 we will look into finding better rates. One thing to remember about shipping clothing. Apparel is either heavy or bulky and sometimes both. For example a box of 36 polo shirts weighs between 30 - 40 lbs depending on the sizes of shirts being packed. Polos are generally packed 36 to a box. Therefore, 72 polos would take 2 boxes and have a total weight of 60 to 70 lbs.

If you prefer for us to ship your order via your UPS or FED EX account number we will be glad too. All we need is your account number at the time of the order to insure we use your account to ship.

Any other form of shipping such as overnight is quoted and approved by the customer before processing the order.

Rush Orders

Rush orders can be done if you need your order faster than 10-12 business days.

5 Day Service. For an additional $100.00 minimum charge or $3.00 per item, we will ship your order within five business days from the day we receive your approval of the invoice. Additional charges for shipping may apply.

3 Day Service. For an additional $250.00 minimum charge or $6.00 per item, we will ship your order within three business days from the day we receive your approval of the invoice Additional charges for shipping may apply.

Ordering Cutoff. Orders must be submitted by 2 PM, EST and the invoice must be approved by 3 PM. Orders that are approved after 3 PM EST will be considered received on the following business day.