Frequently Asked Questions

Yes, we do allow combination of products of sizes, colors and models, as long as each item is embroidered with the same design. For instance, if you would like a combination of 24 denim shirts, 24 golf shirts and 24 jackets with the same logo you will receive the price as if you were ordering 72 pieces of each item.

Because embroidery on headwear requires a special setup and special equipment, headwear must stand alone for quantity pricing and for minimum quantities.

For screen printed items such as t shirts you can mix and match shirt colors for the same design. However. If you are going from a light color shirt to a dark color shirt new screens must be created in most cases. If new screens are required, there is another set up charge for the screens which are $25.00 each. Close

Yes, we can send you a blank sample. To order a sample all you do is complete the "Request a Quote" form online for one piece, download our order form or give us a call. The price for samples is the first column and FREE shipping. Generally the sample is sent out within 24 hours. Once you place the main order the sample can be returned to be embroidered with your order. Or you can do as many, keep it and wear it as casual wear without any decoration.

If your concern is seeing you logo sewn out we resolve this concern very simple. We do not and will not decorate any item without your approval of sewn out samples on swatches. Before we go into production you will receive your logo sewn out via email for you approval. Only after you have approved the sew out is when we go to production.

Screen printed samples are not provide due to the screen set up involved. We provide you with an ink jet printout or internet sample of the artwork.

Samples are returnable only to be credited towards your order. Therefore, we suggest to order a sample that is in the size apparel that you would wear.

The reasoning for non returnable items are warehouses charge a restocking fee. By the time we pass on the restocking fee and you pay for shipping to return the item you might as well keep the item. Close

Yes we will process an order of less than 12 pieces. However, your order must total at least $100 minus any set up fees and shipping to process any order. Generally speaking only accessories items will not qualify. Our min order we will process is 6 pieces. If you order 6-11 pieces there is a set up fee of $75.00 to create the digitized logo to be sewn. Caps minimums are no less than 24 pieces and must be ordered in counts of 12.

When ordering 12 or more pieces our prices include set up of your logo up to 10,000 stitches. Majority of all logo fall under 10,000 stitches. Close

Piqué [peeKAY] - A knitted fabric with a waffle, or diamond-shaped, pattern. Pique golf shirts are suitable for most uses and provide good breath ability. We recommend you choose a pique polo shirt for most uses.

Jersey - A knitted fabric with a plain, flat surface on the outside and a textured surface inside. Think of how a t shirt looks and feels. Generally lower-priced polo shirts are also made of jersey knits. We recommend jersey knits when price is of concern. If prices is not a concern, we recommend you choose a pique or interlock polo shirt. Close

Weight
Apparel items are based on weight. When you see in the description of the item 6.1 oz or 7 oz, this is weight of the fabric per square yard before it is made into an apparel item.

Piqué [peeKAY]
A knitted fabric with a waffle, or diamond-shaped, pattern. Pique golf shirts are suitable for most uses and provide good breathability. We recommend you choose a pique polo shirt for most uses.

Jersey
A knitted fabric with a plain, flat surface on the outside and a textured surface inside. Think of how a t shirt looks and feels. Generally lower-priced polo shirts are also made of jersey knits. We recommend jersey knits when price is of concern. If prices is not a concern, we recommend you choose a pique or interlock polo shirt.

Tubular Seam
No side seams, think of a t shirt. It is common to find polo shirts are often offered with tubular seams. Those that are generally are less expensive because production cost is less.

Polynosic Fabric
This fabric is made from rayon. It's features are similar to cotton and silk, has excellent luster and very little shrinkage.

Jacquard Fabric
Jacquard is a pattern knitted directly into the fabric during the manufacturing process. Usually, 2 or more colors are used. You will find many polo styles with a solid color body and jacquard collar. This provides a very clean look.

Microfiber Fabric
Microfiber is tightly woven from a very fine poly thread and has a sueded finish for a luxurious, soft feel. Microfiber fabric is naturally water repellent and, when specially treated, can also be waterproof. Windshirts and jackets use microfiber often.

Waterproof vs Water Resistant
Waterproof is the ability of a fabric to withstand penetration by water. Water resistant is the ability to resist penetration by water. It is not as rigorous as waterproof fabric.

Twill
A fabric with micro diagonal ribs producing a soft, smooth finish. Mostly full button shirts are made of twill.

Ring Spun Yarn
Yarn made by continuously twisting and thinning a rope of cotton fibers. The twisting makes the short hairs of cotton stand out, resulting in a stronger yarn with a significantly softer feel. Hanes Beefy t-shirt are ring spun t-shirts.

Micro Fleece
A high density, anti-pilling fleece made of knit micro-fibers that are brushed less than a regular fleece garment. It has a high capacity for warmth without the weight. Common items made of micro fleece are windshirts and jackets.

Mercerized
A fabric that has been processed to produce a smooth, lustrous finish. Higher end products such a polo shirts are mercerized.

Herringbone
An intricate fabric pattern that features rows of tiny parallel marks that come to a point and slope in opposite directions giving the appearance of chevrons.

Double-Needle Stitch
A finish used on a sleeve, shoulder and/or bottom hem that uses two needles to create parallel rows of visible stitching. It gives the garment a cleaner, more finished look and adds durability.

Brushed Cotton
Cotton fabric that is brushed to remove all excess lint and fibers from the fabric, leaving an ultra soft, smooth finish.

Structured Hat
A hat that has a formed front back panel, generally buckram laminate or the like, used to improve embroidery and to give the hat a formed look. Think of a baseball style cap.

Unstructured Hat
A hat with no back panel. The hat forms to the contour of the wearer's head, think of what is known as a gap cap.

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Products can be decorated in several locations. For instance, you may want your website on the sleeve of your polo or the back of your caps. The most common locations for shirts when embroidering 2 locations is the left chest and left sleeve. For caps the most common place is the face of the cap and on the back above the closure.

The prices that are listed on our site include the product and embroidery for one location up to 10,000 stitches. Most logo stitch counts will range between 5,000 and 7,500.

Designs that have more than 10,000 stitches a quote will be provided. If you are not sure or would like to find out if your logo will be more than 10,000 stitches just complete our quote request form.

We provide free set up for logo's for one location. If a logo is required for the 2nd location a set up fee of $75.00 is required up to 10,000 stitches. Logos more than 10,000 stitches will be quoted for set up and run charges.

*2nd location price list for embroidery
Quantity	Extra Run Charge
12	$6.00
24	$5.00
48	$3.50
96 Plus	$3.00
Personalization	$6.00 per line

*The run charge price above is based on up to 5,000 stitches for the 2nd location of logos. If the 2nd location is to personalized a run charge for personalization is $6.00 per item. Example of personalization would be a person name on the right chest or the persons name below the logo. A common question we received is why is personalization more that logos for the 2nd location? When you run logos for the 2nd location we can run many at one time. With personalization each time you change the name it requires us to set up again. Close

This is a 2 part answer. Yes and No

Yes, we do provide a catalog to all new orders. On your first order we ship a catalog with the order.

No, we do not as in catalog request. The reasoning for this is because products are added and dropped throughout the year and the website has the most updated product listing. Also the cost to print and ship them. If we shipped a catalog to each person that has requested a catalog we would need to increase our prices to cover that cost.

We believe people want the best price and service possible. If you do not find a product on our site complete our request form and most likely can offer it. If yo have found it on a competitors website complete the price guarantee form. We have resources to 1000's of products. Close

Like all garments, there are variations between manufacturers. Each brand's sizes conform either to a generalized size chart or has their own specific size chart. Each product's size chart is available on the product's detail page. Close

Yes they are if the product is damage by the manufacture or by us when decorating. If we find any defects in the items before shipping they will replace before they are shipped.

Once an item is decorated and shipped we ask you to notify us of any item that are damaged within 36 hours of receipt. After 36 hours of receipt we will consider the items were delivered as ordered.

Very rarely will you need to notify us of any damage items because our production is a 3 step process and if there are any damage items we will generally catch them in one of the three steps. Close

Want us to ship your items to you for FREE*? No problem.

• Must be the same brand name, you can mix and match sizes, colors along with men's and ladies styles
• Must ship to same location, no split shipping
• Ground shipping only qualifies

We ship out of Georgia - the map below will provide the estimated time for ground shipping.

*Please note that our free shipping offer is for normal ground shipping only and does not apply if an order requires “RUSH” status. For additional information on our free* delivery offer, please contact us at 877-771-0141 or email us. Close

The price for that you see on website include free embroidery of you logo and set up when ordering 12 or more pieces for one location. With embroidered items you may order as few as 6 items for polo shirts, outerwear etc. If you order 6-11 pieces there is a set up fee of $125.00 to create the digitized logo to be sewn. Caps minimums are no less than 12 pieces.

Unlike most competitors who's price include embroidery up to 5,000 stitches our prices include stitch counts up to 10,000 stitches for embroidery. Most embroidery of logos fall between 5,000 and 8,000 stitches.

Screen printed items prices include one ink color for one location.

If you need decoration for more that one location please complete our request a quote form. Close

Quick Turnaround, Fast Delivery
Our production facility operates at full capacity for one reason and one reason only to get our customers the products they have ordered as quickly as possible. With over 85 embroidery machine heads on station and available to help complete your order, it's easy to see why we are able ship most orders within eight to ten business days from the date of approval. If necessary and for a small additional fee, our size, experience, and flexibility allows us to rush your order to help you make the impact you are looking for as quickly as possible. Just ask.

Order Processing
We make ordering simple and intuitive by providing an online order form, a printable order form for faxing, and a toll-free number for speaking to one of our associates directly who can help you complete your order right away by phone. We offer several methods for payment including secure online credit card processing with Visa, MasterCard, American Express, Discover, PayPal and Echeck.

Our order processing is built completely around your participation and design approval. We give you complete control of how and when your order goes to production for sewing. Your satisfaction is 100% guaranteed and here's how:

1. Once your order is received, we email or fax a copy of your order to you to confirm the order and provide you with an estimated shipping date. We will not begin our work until we know your order is correct.
2. After you are satisfied the order is correct, we order your product for quick delivery to our production facility.
3. If we do not already have your logo or image on file, we will request that you provide a digital image of your logo that we will use to decorate your items. We then develop a mock image of how your custom embroidery will look (also known as a "sew-out"). Once this image is complete, we send this to you for approval to ensure the final product will be exactly what you envision. We will make as many revisions to the sew-out image as necessary to get it right and we wwill not stitch a thing until you are satisfied.
4. After you have approved the sewn-out image, we send your order to our production line for sewing and after a careful quality assurance inspection, your order is completed and shipped to you. Close

Our average shipping of your decorated items is 8 -10 business days from the time you approve the invoice that we send back for verification of your order.

Rush orders can be done if you need your order shipped faster than 8 - 10 business days. We will need to verify that the request can be done before we make any promises. You can contact us via email or call us at 1-877-771-0141 or complete or request order form.

5 Day Service. For an additional $100.00 minimum charge or $3.00 per item, we will ship your order within five business days from the day we receive your approval of the invoice and artwork. * Additional charges for shipping may apply see below.

3 Day Service. For an additional $250.00 minimum charge or $6.00 per item, we will ship your order within five business days from the day we receive your approval of the invoice and artwork. * Additional charges for shipping may apply see below.

Ordering Cutoff. Orders must be submitted by 2 PM, EST and the invoice must be approved by 3 PM. Orders that are approved after 3 PM EST will be considered received on the following business day.

Ground Shipping Time. We ship out of Georgia - below is a map that will provide the estimated time for ground shipping.

For rush orders additional charges for shipping may apply depending on where we are shipping to and the products that are being ordered. Close

One thing to remember about the shipping clothing. Apparel is either heavy or bulky. For example a box of 36 polo shirts weighs between 30 - 40 lbs depending on the sizes of shirts being packed. Polos are generally packed 36 to a box. Therefore, 72 polos would take 2 boxes and have a total weight of 60 to 70 lbs.

Our ground shipping rate is 5.5% of the order or $10.00 which ever is greater within the inside the United States.

We ship out of Georgia and below is a map that will provide the estimated time for ground shipping. If you need you products delivered faster than the estimated days showing below we can ship other methods such as next day air, 2 day or 3 day. Close

We accept check, credit cards and echecks. Close

Rush orders can be done if you need your order faster than 10-12 business days. We will need to verify that the request can be done before we make any promises. You can contact us via email or complete or request order form.

5 Day Service. For an additional $100.00 minimum charge or $3.00 per item, we will ship your order within five business days from the day we receive your approval of the invoice. Additional charges for shipping may apply.

3 Day Service. For an additional $250.00 minimum charge or $6.00 per item, we will ship your order within three business days from the day we receive your approval of the invoice Additional charges for shipping may apply.

Ordering Cutoff. Orders must be submitted by 2 PM, EST and the invoice must be approved by 3 PM. Orders that are approved after 3 PM EST will be considered received on the following business day. Close

There are several options to send us artwork.

1. After you complete an order online the last page will provide you an email address to forward the artwork.
2. If you completed our request form you are able to upload the artwork at the time of submitting the form.

The advantage of artwork for embroidery is the file does not need to be high resolution. The artwork must be clean and can be sent as small as 72 dpi. The files can be .jpg, .jpeg, .gif, .tiff, .bmp, .eps just to name a few. Close

When we are matching your logo we match it to the closest color of our standard colors which are listed below. If you need an exact PMS color match we can match...we just need to know the PMS color number. There is a small fee to match exact colors, generally around $15.00 per color.

This chart is offered as a guide to assist our customers with color matching for embroidery and screen printing. Please remember that based on your monitor setting colors may appear slightly different than they are when ordered. The colors displayed below should be used only as guides.

2243 PMS 684 Light Pink	2293 PMS 1905 Rose	2228 PMS 198 Begonia	2249 PMS 202 Burgundy	2225 PMS 195 Wine	2376 PMS 5115 Dark Maroon	2500 PMS 241 New Berry
2259 PMS 233 Wild Pink	2260 PMS 674 Hot Pink	2418 PMS 187 Red Berry	2378 PMS 193C Red	2219 PMS 200 Scarlet	2268 PMS 202 Carolina Red	2432 PMS 220 Strawberry
2413 PMS 474 Flesh	2294 PMS 1635 Melon	2514 PMS 3282 Brite Jade	2492 PMS 321 J.Turquoise	2519 PMS 2995 Surf Blue	2521 PMS 3155 Mallard Blue	2239 PMS 283 Sky Blue
2304 PMS 2708 Lake Blue	2275 PMS 652 Slate Blue	2307 PMS 312 Aqua marine	2388 PMS 2925 Pacific Blue	2222 PMS 317 Light Blue	2210 PMS 2748 Royal	2524 PMS 645 Country Blue
2526 PMS 279 Bright Blue	2529 PMS 285 Dolphin Blue	2532 PMS 290 Cadet Blue	2303 PMS 2768 Navy	2206 PMS 278 Baby Blue	2280 PMS 661 Sapphire	2536 PMS 651 Rockport Blue
2577 PMS 549 Wonder Blue	2540 PMS 429 Gray	2539 PMS 420 Chrome	2592 PMS 429 Silver Steel	2285 PMS 250 Violet	2286 PMS 2635 Tulip	2600 PMS 525 Port Wine
2490 PMS 519 Plum Wine	2254 PMS 2587 Purple	2381 PMS 2627 Dark Purple	2309 PMS5483 Teal	2310 PMS 318 Mint Julep	2204 PMS 3105 Turquoise	2311 PMS 346 Seafoam
2621 PMS 315 Pro Teal	2391 PMS 3282 Pine Green	2241 PMS 5645 Palm Leaf	2278 PMS 556 Moss	2315 PMS 3435 Evergreen	2250 PMS 5855 Pistachio	2317 PMS 5753 Olive Drab
2320 PMS 375 Erin Green	2214 PMS 362 Emerald	2240 PMS 356 Kelly	2580 PMS 355 Green Grass	2595 PMS 575 Sage	2553 PMS 5605 Dark Army Green	2556 PMS 124 Pollen Gold
2264 PMS 1205 Maize	2408 PMS 122 Star Gold	2394 PMS 137 Mango	2462 PMS 108 Sunflower	2463 PMS 1235 Merit Gold	2468 PMS 1655 Orange	2581 PMS 1675 Texas Orange
2295 PMS 139 Copper	2331 PMS 124 Mustard	2201 PMS 1245 Old Gold	2335 PMS 9220 Ivory	2273 PMS 728 Tan	2224 PMS 730 Beige	2251 PMS 476 Brown
2338 PMS 729 Bamboo	2573 PMS 451 Pewter	2296 Black	2297 White

The Pantone® Matching System is the industry standard color matching system.

Please remember that based on your monitor setting colors may appear slightly different than they are when ordered. Close

No. We keep your costs low and functionality high by providing you with an invoice via email. We email all orders a copy of the invoice in PDF format to approve before we process the order. You can always print copies of your invoice and keep them for your own records. If specific departments need copies of the invoice you can provide us with the email address of the contact person when ordering or forward the email over to them.

If you do not have the acrobat reader, the reader used to read PDF files, we will email you a link to download it for free when we send the invoice via email.

If you do not have the reader you can download it by clicking the image. Close

For a typical left chest embroidery, the design can range between 2" to 4" wide and height is determine by width. We create all designs to sew clean. If you already have your design sewn on apparel and would like it the exact size in most cases we can achieve this. Designs that have small text in them will determine the overall size of sewing. We recommend to complete our request form for any question about your design.

The smallest text we recommend embroidering with any accuracy is 6mm high. We prefer to embroider text not any smaller than 8mm. Example, an Arial font can be sewn smaller than a Lucida Calligraphy font. Close

Our machines have 15 needles on each embroidery head. Therefore, we can sew up to 15 thread colors. Most logo are 1 - 6 colors and the average stitch count is less than 7500 stitches. Close

Choosing your thread colors is a common question that is asked. If you want the logo to be notice from a distance choose colors that stand out. Example, white threads on a navy or black. If you want the logo to blend more and still be readable from a distance then pick colors that are closer in matching or would blend better. Example, beige threads on a navy would be very readable, but would not stand out as white threads on navy. Another common embroidery of a logo is called tone on tone. Tone on tone embroidery is sewing a thread color that is close to the item color. This is commonly done on expense items such a Ping shirts.

When we are matching your logo we match it to the closest color of our standard colors which are listed below. If you need an exact PMS color match we can match...we just need to know the PMS color number. There is a small fee to match exact colors, generally around $15.00 per color.

This chart is offered as a guide to assist our customers with color matching for embroidery and screen printing. Please remember that base on your monitor setting colors may appear slightly different than they are when ordered.

2243 PMS 684 Light Pink	2293 PMS 1905 Rose	2228 PMS 198 Begonia	2249 PMS 202 Burgundy	2225 PMS 195 Wine	2376 PMS 5115 Dark Maroon	2500 PMS 241 New Berry
2259 PMS 233 Wild Pink	2260 PMS 674 Hot Pink	2418 PMS 187 Red Berry	2378 PMS 193C Red	2219 PMS 200 Scarlet	2268 PMS 202 Carolina Red	2432 PMS 220 Strawberry
2413 PMS 474 Flesh	2294 PMS 1635 Melon	2514 PMS 3282 Brite Jade	2492 PMS 321 J.Turquoise	2519 PMS 2995 Surf Blue	2521 PMS 3155 Mallard Blue	2239 PMS 283 Sky Blue
2304 PMS 2708 Lake Blue	2275 PMS 652 Slate Blue	2307 PMS 312 Aqua marine	2388 PMS 2925 Pacific Blue	2222 PMS 317 Light Blue	2210 PMS 2748 Royal	2524 PMS 645 Country Blue
2526 PMS 279 Bright Blue	2529 PMS 285 Dolphin Blue	2532 PMS 290 Cadet Blue	2303 PMS 2768 Navy	2206 PMS 278 Baby Blue	2280 PMS 661 Sapphire	2536 PMS 651 Rockport Blue
2577 PMS 549 Wonder Blue	2540 PMS 429 Gray	2539 PMS 420 Chrome	2592 PMS 429 Silver Steel	2285 PMS 250 Violet	2286 PMS 2635 Tulip	2600 PMS 525 Port Wine
2490 PMS 519 Plum Wine	2254 PMS 2587 Purple	2381 PMS 2627 Dark Purple	2309 PMS5483 Teal	2310 PMS 318 Mint Julep	2204 PMS 3105 Turquoise	2311 PMS 346 Seafoam
2621 PMS 315 Pro Teal	2391 PMS 3282 Pine Green	2241 PMS 5645 Palm Leaf	2278 PMS 556 Moss	2315 PMS 3435 Evergreen	2250 PMS 5855 Pistachio	2317 PMS 5753 Olive Drab
2320 PMS 375 Erin Green	2214 PMS 362 Emerald	2240 PMS 356 Kelly	2580 PMS 355 Green Grass	2595 PMS 575 Sage	2553 PMS 5605 Dark Army Green	2556 PMS 124 Pollen Gold
2264 PMS 1205 Maize	2408 PMS 122 Star Gold	2394 PMS 137 Mango	2462 PMS 108 Sunflower	2463 PMS 1235 Merit Gold	2468 PMS 1655 Orange	2581 PMS 1675 Texas Orange
2295 PMS 139 Copper	2331 PMS 124 Mustard	2201 PMS 1245 Old Gold	2335 PMS 9220 Ivory	2273 PMS 728 Tan	2224 PMS 730 Beige	2251 PMS 476 Brown
2338 PMS 729 Bamboo	2573 PMS 451 Pewter	2296 Black	2297 White

The Pantone® Matching System is the industry standard color matching system.

Please remember that based on your monitor setting colors may appear slightly different than they are when ordered. Close